Cookie Policy

This Cookie Policy explains how CoachOS, Inc. (“CoachOS”, “we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit or use our coaching platform services at coachosapp.com (the “Platform”). This policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or other device) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website operator.

Cookies can be “session cookies” (which expire when you close your browser) or “persistent cookies” (which remain on your device for a set period of time or until you delete them). We use both types.

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

2.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be switched off. They include:

• Authentication cookies: Used to identify logged-in users and maintain session security.
• Security cookies: Used to detect malicious activity and protect your account.
• Load balancing cookies: Used to distribute traffic across our servers.

These cookies do not require your consent as they are necessary for the operation of the Platform.

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization, such as:

• Remembering your preferences (e.g., language, timezone).
• Saving your course progress and dashboard state.
• Maintaining your settings across sessions.

2.3 Analytics Cookies

These cookies allow us to understand how users interact with the Platform. They help us:

• Measure the number of visitors and page views.
• Understand which features are most used.
• Identify technical errors and performance issues.
• Improve the Platform based on real usage data.

Analytics data is aggregated and does not directly identify individuals.

2.4 Marketing Cookies

With your consent, we may use marketing cookies to:

• Track whether visitors come from specific advertising campaigns.
• Measure the effectiveness of our marketing activities.
• Deliver relevant content and advertisements.

You can withdraw consent for marketing cookies at any time.

3. Specific Cookies We Use

4. Third-Party Cookies

Some cookies on the Platform are set by third-party services that appear on our pages. We do not control these third-party cookies and they are subject to each third party’s own privacy and cookie policies. Third parties that may set cookies on the Platform include:

• Stripe — payment processing (stripe.com/privacy)
• Cloudflare — security and content delivery (cloudflare.com/privacypolicy)
• Mux — video streaming (mux.com/privacy)
• Intercom — customer support chat (intercom.com/legal/privacy)

5. How to Control Cookies

5.1 Browser Settings

Most browsers allow you to control cookies through their settings. You can typically:

• View the cookies stored on your device.
• Delete individual or all cookies.
• Block cookies from specific websites or all websites.
• Set preferences for certain types of cookies.

Note that disabling strictly necessary cookies may affect the functionality of the Platform. Disabling authentication cookies will prevent you from logging in.

5.2 Browser-Specific Instructions

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

5.3 Opt-Out Links

For analytics and advertising opt-outs, you may also visit:

• Network Advertising Initiative Opt-Out
• Your Online Choices (EU)

6. Do Not Track

Some browsers support a “Do Not Track” (DNT) setting. The Platform does not currently respond to DNT signals because there is no industry-wide standard for what action to take when a DNT signal is received. We will update this policy if this changes.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices. The date at the top of this page indicates when the policy was last updated. Continued use of the Platform after changes constitutes your acceptance of the updated policy.

8. Contact

For questions about this Cookie Policy or our use of cookies, please contact:

CoachOS, Inc.
6060 N Central Expy, Dallas, TX 75206
Email: legal@coachosapp.com