Legal

Privacy Policy

Last updated: June 25, 2026

CoachOS, Inc. (“CoachOS”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coaching platform services accessible at coachosapp.com (the “Platform”).

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of the Platform. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date on this page.

1. Information We Collect

We collect information that you provide directly to us and information we collect automatically.

1.1 Information You Provide Directly

  • Account data: Name, email address, password, and profile information when you register for a CoachOS account.
  • Early access requests: Name, email, business type, and message content submitted via early access or waitlist forms.
  • Billing information: Payment card details and billing address, processed securely by our payment processor (Stripe). CoachOS does not store raw payment card data.
  • Course and content data: Courses, lessons, videos, quizzes, and other content you create or upload on the Platform.
  • Student records: Enrollment data, progress records, completion certificates, and communications associated with your students.
  • Payment history: Records of transactions, payouts, refunds, and subscription history associated with your account.
  • Communications: Emails, support tickets, and messages you send to CoachOS.

1.2 Information We Collect Automatically

  • Usage data: Pages visited, features used, time spent, click-through data, and referral sources.
  • Device and browser data: IP address, browser type and version, operating system, device identifiers, and time zone.
  • Cookies and tracking technologies: We use cookies, web beacons, and similar tracking technologies. See our Cookie Policy for details.
  • Log data: Server logs including IP addresses, access times, and pages requested.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain the CoachOS Platform and its features.
  • To process transactions and send related information including payment confirmations and invoices.
  • To send administrative communications, including service updates, security alerts, and support messages.
  • To respond to your comments, questions, and customer service requests.
  • To monitor and analyze usage patterns and improve the Platform.
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities.
  • To comply with legal obligations and enforce our Terms of Service.
  • To send marketing and promotional communications, where you have consented to receive these.

3. Sharing Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

  • Service providers: We work with third-party vendors (e.g., Stripe for payments, Mux for video, Resend for email, Supabase for database, Cloudflare for security) who need access to your information to provide services on our behalf. These providers are contractually obligated to protect your data.
  • Business transfers: In connection with a merger, acquisition, or sale of all or part of CoachOS, your information may be transferred as part of the transaction.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid requests from law enforcement or regulatory authorities.
  • With your consent: We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, accounting, or compliance purposes.

Course data, student records, and payment history associated with your account are retained for the duration of your active account. You may export this data at any time via your account settings.

5. Your Rights (GDPR and CCPA)

Depending on your jurisdiction, you may have the following rights regarding your personal information:

5.1 Rights Under GDPR (European Users)

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate personal data.
  • Right to erasure: Request deletion of your personal data (“right to be forgotten”).
  • Right to restrict processing: Request that we limit how we use your data.
  • Right to data portability: Receive your data in a structured, machine-readable format.
  • Right to object: Object to the processing of your personal data for direct marketing or legitimate interest purposes.
  • Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time.

5.2 Rights Under CCPA (California Residents)

California residents have the right to:

  • Know what personal information is collected, used, shared, or sold.
  • Delete personal information held by CoachOS.
  • Opt out of the sale of personal information (we do not sell personal information).
  • Non-discrimination for exercising CCPA rights.

5.3 Exercising Your Rights

To exercise any of these rights, please contact us at legal@coachosapp.com. We will respond to verified requests within 30 days (GDPR) or 45 days (CCPA). We may need to verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption in transit (TLS 1.2+), encryption at rest (AES-256), access controls, and regular security assessments. See our Security page for details.

Despite our safeguards, no security measure is completely impenetrable. In the event of a data breach affecting your rights and freedoms, we will notify you and relevant supervisory authorities as required by law.

7. International Data Transfers

CoachOS operates from the United States. If you access the Platform from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including through standard contractual clauses approved by the European Commission for transfers from the European Economic Area.

8. Cookies

We use cookies and similar tracking technologies to improve your experience on the Platform. Please see our Cookie Policy for detailed information about what cookies we use, why we use them, and how you can control your cookie preferences.

9. Children's Privacy

The CoachOS Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under 13, please contact us atlegal@coachosapp.com.

10. Third-Party Links

The Platform may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our Platform.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Platform or by sending an email to the address associated with your account. Your continued use of the Platform after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

CoachOS, Inc.
6060 N Central Expy, Dallas, TX 75206
Email: legal@coachosapp.com
Website: coachosapp.com

For GDPR-related inquiries, you may also contact your local data protection supervisory authority. Within the EU, a list of supervisory authorities can be found at edpb.europa.eu.